Law Enforcement Requests
Guidelines for law enforcement agencies and regulatory authorities seeking information from INVESTON
Last Updated: January 15, 2025
Our Commitment to Legal Compliance
INVESTON is committed to cooperating with law enforcement agencies and regulatory authorities worldwide while respecting user privacy and data protection laws. We respond to valid legal requests in accordance with applicable laws and our Terms of Service and Privacy Policy.
This page provides guidance to law enforcement officials, regulatory authorities, and legal representatives on how to submit valid requests for user information or other data from INVESTON.
1 Valid Legal Requests
INVESTON responds to the following types of valid legal requests:
Court Orders & Subpoenas
Valid subpoenas or court orders issued by courts of competent jurisdiction
Search Warrants
Search warrants properly executed by authorized law enforcement agencies
Regulatory Requests
Official requests from financial regulators and supervisory authorities
Emergency Requests
Urgent requests involving imminent danger to life or serious injury
Important Note:
All requests must be legally valid, properly authorized, and comply with applicable data protection laws including GDPR and local privacy regulations.
2 How to Submit a Request
Submission Methods
📧 Email (Preferred Method)
Address: legal@investon.org
For urgent matters, include "URGENT" in subject line
📮 Postal Mail
INVESTON Legal Department
[Legal Address]
Dubai, United Arab Emirates
🔒 Secure Portal
For sensitive requests, use our secure law enforcement portal (credentials provided upon verification)
Required Information
All requests must include the following information:
- Requesting Authority: Full name of the law enforcement agency or regulatory body
- Contact Information: Officer name, badge/ID number, phone, email, and postal address
- Legal Authority: Copy of subpoena, court order, warrant, or other legal documentation
- User Identification: Account email, username, account ID, or other identifying information
- Data Requested: Specific information or records being sought
- Time Period: Date range for requested information
- Case Number: Investigation or case reference number
3 Our Response Process
Review
Legal team reviews request for validity and compliance
Verification
Verify authenticity of request and requesting authority
Scope Assessment
Determine appropriate scope of disclosure
Response
Provide requested information securely
Response Timeframes
-
Emergency Requests: Within 24-48 hours
-
Standard Requests: Within 7-14 business days
-
Complex Requests: Within 30 days (or as extended by mutual agreement)
4 Available Data Types
Subject to valid legal authority, INVESTON may provide the following types of information:
Account Information
- • User registration data
- • KYC/AML verification records
- • Identity documents submitted
- • Contact information
- • Account status and history
Transaction Records
- • Deposit and withdrawal history
- • Investment transactions
- • Trading activity records
- • Transfer details
- • Payment method information
Technical Data
- • IP address logs
- • Login history
- • Device information
- • Session data
- • Geolocation data
Communication Records
- • Customer support tickets
- • Platform notifications
- • User-submitted documents
- • Correspondence history
- • Dispute records
Data Retention:
We retain user data for periods required by applicable regulations (typically 7-10 years for financial records). Data outside retention periods may not be available.
5 User Notification Policy
INVESTON's policy regarding user notification of legal requests:
Standard Practice
We generally notify users when their information is requested by law enforcement, unless prohibited by law or court order.
Exceptions
User notification may be delayed or withheld when: court orders prohibit disclosure, notification would endanger an investigation, or in emergency situations.
Users concerned about government access to their data should review our Privacy Policy and Terms of Service.
Emergency Requests
For urgent matters involving imminent danger to life or serious physical injury:
- • Email legal@investon.org with subject "EMERGENCY REQUEST"
- • Include detailed justification for emergency status
- • Provide callback number for immediate contact
- • Follow up with formal legal documentation within 72 hours
Emergency requests are reviewed 24/7 and prioritized for immediate response.
Transparency Commitment
INVESTON is committed to transparency regarding government and law enforcement requests. We publish an annual Transparency Report detailing:
- • Number of requests received by type and jurisdiction
- • Number of requests complied with vs. rejected
- • Types of data requested
- • Number of users affected
Our transparency report is published annually and available upon request.
Law Enforcement Contact
For all law enforcement inquiries, legal requests, and regulatory matters
Legal Department
Email: legal@investon.org
Subject Line: Law Enforcement Request - [Case Number]
Responses typically within 7-14 business days
Emergency Contact
Email: legal@investon.org
Subject: EMERGENCY REQUEST
24/7 monitoring for urgent matters